Proper Etiquette? - Page 2

DoctorDawg · November 8th, 2009, 13:45

Barring truly moronic behavior, the customer is always right. If you find yourself doing business with someone who fundamentally disagrees with this very basic principle, it is always a good idea to take your business elsewhere. If the guy had told me that "you just don't do that" I would have laughed and left without another word.

In the nature of things, a seller is always at his most polite and most cooperative before he has gotten his hands on your money. If you are dissatisfied with his pre-purchase behavior (and you should be), you can rest assured that you'll really be disappointed by his post-purchase behavior.

TurbinePower · November 9th, 2009, 01:07

Quote:

Originally Posted by DoctorDawg

Barring truly moronic behavior, the customer is always right.

I would add another exclusion to this, being when the customer does not know something that must be obeyed. Especially important when safety and legal concerns are known by the person providing the service/product and the customer obviously doesn't.

NB_TDi · November 9th, 2009, 09:56

The customer is not always right, heck most of the time they aren't even close. The key is to make them think they are right.

DoctorDawg · November 9th, 2009, 14:05

Quote:

Originally Posted by NB_TDi

The customer is not always right, heck most of the time they aren't even close. The key is to make them think they are right.

Yep, that's the key.

HoneyBeetle · Yesterday, 07:03

Quote:

Originally Posted by ik0n

Hey all,

I just purchased my first TDI a 2004 Passat.
My parents have been doing all the leg work with the dealer for me since I live 2 hours away.
Anyways, my question to you is this:

The car was making a 'gurgling' sound and the dealer I was purchasing it from was taking it to a local VW dealer to have it serviced. Well since I'm not there and there is no VW dealer in my parents town I decided to call the dealer where the car was taken for service and just ask about the general condition of the car, how the engine was, was it maintained, what the 'gurgling' sound was, etc... (This was Monday)
Well when my dad took all the licensing information in to the dealer today, the dealer said that he was really pissed off that I had called the VW dealer where it was being serviced. He told my father that: "You just don't do that."

Just curious, did I REALLY do something out of the 'automobile etiquette' here? I really didn't mean to step on the salesman's toes, maybe I was a little 'ignorant' about the situation?
What do YOU think?

Further to the story my dad told me about the dealer being pissed off, on my way home from work. Well I had called the VW dealer again today to check up on it, seeing as how the purchase is already going through. The dealer we bought the car off of doesn't know that I called again today though...

In one word "due-dilligence"!

You are the smart one! The dealer is simply a whinner......ignore him/her.

I suggest you "call" your dealer on his whinning.....ask him to extend your warrantee if he thinks the "gurgling" sound isn't at issue. Tell him like it's a deal-breaker. Stand firm! There are plenty of nice TDI Passats you can buy that probably are better than this one! Wait, and get what you want and need.....(many dealerships will rip you off, most of the time).

Automoble etiquette would be, if we all could be virtuous business people.....including dealerships and "used car" salespeople. If that were so, due dilligence would not exist.

The dealer needs to "get real" and stop with this "etiquite" bull schnit. He's doing that to intimidate you! He doesn't want you to do your due dilligence like a smart shopper.

I'd take that as a warning sign! Perhaps the TDI isn't good. Take it to a "trusted" mechanic listed on this forum and get an "unbias" opinion.