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Old December 5th, 2015, 10:25   #37
VW Derf
Join Date: Jul 1996
Location: Richmond, BC, Canada
Fuel Economy: 5.9L / 100km

December 4, 2015: VW Canada announces Volkswagen Owner Credit Package starting Monday, December 7th in an email to affected and registered owners. Excerpts below:

Owner Credit Package FAQs

1. What is the Owner Credit Package and who is eligible for this Package?
Current owners and lessees of 2.0L TDI vehicles affected by the emissions issue are eligible for the Owner Credit Package which consists of:
a. $500 for use at Volkswagen Dealerships only;
b. A further $500 for use at your Volkswagen Dealership or anywhere credit cards are accepted and;
c. No-Charge 24-Hour Roadside Assistance for three years, with unlimited mileage.

2. I previously entered my information on Do I need to enter my information again to register for the Owner Credit Package?
Yes. In order to claim your Owner Credit Package you will need to register starting Monday, December 7, 2015.

3. How long does it take to receive the Owner Credit Package?
Your Owner Credit Package should arrive within 6 weeks of registering online. After your Owner Credit Package arrives, you will need to visit your dealership for card activation. We recommend activating your Owner Credit Package as soon as possible.
If it has been more than 6 weeks since you registered and your Owner Credit Package hasn’t arrived, please contact Volkswagen Customer CARE at 1-800-822-8987.

4. Will I have to forfeit my right to take legal action or to receive other compensation in the future if I accept this offer now?
No. You will NOT forfeit your right to take legal action or to receive other compensation in the future if you accept this offer now. We are providing this package as a gesture of goodwill for your continued patience as we work to develop a correction for your vehicle.

5. Are any vehicles excluded from the Owner Credit Package?
Yes, there are certain customers that are excluded from the program. Fleet vehicles and vehicles owned by Volkswagen Group Canada, Volkswagen Dealers, or Volkswagen Credit (such as those that are part of the employee lease program), unregistered vehicles owned by independent Dealers and wholesalers, and vehicles purchased on or after December 4, 2015 are not eligible for this Owner Credit Package.

2010 Golf Highline Wagon (Blue Graphite Pearl)
Aspherical Mirrors

- Past VWs:
2003 Indigo Blue TDI Bora Wagon;1996.5 Black 2.sl0w Golf

Last edited by VW Derf; December 5th, 2015 at 10:35.
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