Emailed VW the other night. Here is my question and there response.
The Topic: Product Information
The Name: Greg
The Email:
The Comment: Looking at purchasing a 2012 Jetta TDI and have done some research. Keep reading about HPFP failure. This has me nervous about buying the car. What is VW doing about this? Any information you can provide on this? I keep reading about VERY expensive repairs. Thanks
Dear Greg:
Thank you for contacting the Volkswagen Information Center. We appreciate your interest in the clean-diesel TDI Passat!
Volkswagen Group of America is cooperating fully with the National Highway Transportation Safety Administration's (NHTSA's) investigation of fuel pump issues in certain Volkswagen and Audi models equipped with 2.0-liter TDI diesel engines. Volkswagen has informed NHTSA that it does not believe the complaints reflect a safety defect in the fuel pump. Volkswagen's own data, which we have presented to NHTSA, suggest that contamination of the diesel fuel that results in a loss of lubrication in the fuel pump may explain many of the observed failures.
In addition to supporting NHTSA's investigation, Volkswagen and Audi will continue to work with customers who have experienced fuel system issues in models equipped with our 2.0-liter TDI engine. Volkswagen will examine whether external factors may have resulted in fuel contamination and will work with individual fuel suppliers or other parties as needed. In any event, Volkswagen will continue to cooperate fully with NHTSA's investigation.
Please know we want you to be confident in your Volkswagen purchase. We will stand behind you and your Passat with both our warranties and our Customer Service staff. In an effort to alleviate our customers' apprehension with perceived concerns regarding the high pressure fuel pump, we have added this component to the list of covered components under the Powertrain Limited Warranty for five years or 60,000 miles, whichever occurs first.
If you have any additional concerns or questions, please don't hesitate to contact us at 1-800-DRIVE VW. Advocates are available to assist you Monday through Friday, 8:00AM to 6:00PM, local time.
I'd love to see you motoring with us in a new Passat soon! I hope you'll visit your local VW dealer to test drive one. I'm certain it'll be love at first drive.
Thanks for visiting VW.com. Have a great day!
Emily
Volktalk