n8ronJ
Veteran Member
- Joined
- Oct 11, 2007
- Location
- Niagara Frontier - Somerset, NY
- TDI
- 2014 BMW 328d XDrive, 2003 Jetta GLS TDI 5speed Platinum Grey (sold), 2010 Jetta 6speed (bought back)
I'm sure that you do have good customer service and I understand your stance. In my opinion it was a Windows Vista issue that may have been solved quite easily on the phone with ross-tech's help. My computer was not loading the driver at all like the website stated. I believe I did my due diligence in trying to get it to work before I called. Btw, I was *first* in the queue on the phone.We do have great customer service; three people whose full-time job it is to answer customer's questions; two of them are VW factory trained and worked at dealerships for many years.
However, we consistently decline real-time help on the phone to anyone who isn't a registered user because it would not be fair to to keep actual paying customers waiting while we help people who are not registered users.
-Uwe-
The problem is still not solved on my crappy Vista setup but after borrowing my work laptop with Windows 7 it worked and I was able to interface with my car. Airbag light cleared.