ketchupshirt88
Veteran Member
- Joined
- Oct 31, 2012
- Location
- waupaca, WI
- TDI
- 2005 Passat daily, a bunch of others in the graveyard out back...
About 2 years ago I bought a genuine ross-tech key-usb cable in the classifieds here. This is rather common, i'm sure dozens and dozens have been sold in the classifieds here...
I used it several times but i don't use it really that often... I tried to use it to monitor boost pressure yesterday, and no dice. wont connect, usb not recognized. The "about" page says my license has been revoked.
I called their tech support line, but i cannot get any help because im not the original purchaser... but not being the original buyer, they can't even tell me why its revoked (citing privacy...) so im told there is no way to resolve it except buy a new one or contact previous owner which we all know is a looooong shot.
ok - i get that tech support isn't offered to second hand owners but i wouldn't have needed any support if my license wasn't revoked remotely, long after i purchased it, and with no explanation. A little more than annoying... but i have to say the guy on the phone tried to help, even though im not the original buyer, and was polite and professional. he could have told me to pound sand and don't call back...
i looked all over on their website for reasons why a dongle can have its license revoked but didn't find anything... google didnt have anything relevant either.
SOOO... THE BOTTOM LINE
Has this happened to anyone else?
If so, why was it revoked and how was it resolved?
What are my other options? i have access to my dad's MODIS but its TDI timing thing sucks...
If/when ross-tech reads this - any chance i can get that upgrade pricing for the HEX-V2???
I used it several times but i don't use it really that often... I tried to use it to monitor boost pressure yesterday, and no dice. wont connect, usb not recognized. The "about" page says my license has been revoked.
I called their tech support line, but i cannot get any help because im not the original purchaser... but not being the original buyer, they can't even tell me why its revoked (citing privacy...) so im told there is no way to resolve it except buy a new one or contact previous owner which we all know is a looooong shot.
ok - i get that tech support isn't offered to second hand owners but i wouldn't have needed any support if my license wasn't revoked remotely, long after i purchased it, and with no explanation. A little more than annoying... but i have to say the guy on the phone tried to help, even though im not the original buyer, and was polite and professional. he could have told me to pound sand and don't call back...
i looked all over on their website for reasons why a dongle can have its license revoked but didn't find anything... google didnt have anything relevant either.
SOOO... THE BOTTOM LINE
Has this happened to anyone else?
If so, why was it revoked and how was it resolved?
What are my other options? i have access to my dad's MODIS but its TDI timing thing sucks...
If/when ross-tech reads this - any chance i can get that upgrade pricing for the HEX-V2???