enki
Veteran Member
So I bought my brand new 2011 Golf TDI about three weeks ago. Part of the purchase agreement included the chrome exhaust pipes that they had to order. A few days ago I brought my car in to get them installed. They look great, and I thought they did an excellent job installing them.
I was wrong.
I was walking back from the supermarket with my wife today and saw a huge dent on the underside of my car. Obviously I was extremely upset and originally thought it was from some kind of road debris or something. Upon further inspection, I found four dents and a gouge on all four sides of the car (front and back on left and right side). They were clean dents and didn't look like I could have hit something. I looked even more carefully and saw that they were lined up on both sides, exactly where the car was lifted when they put on the exhaust pipes.
I am fuming right now that my VW dealership's repair shop could have caused such damage on a simple job. I can't see how this was caused by anything other then sheer negligence on their part.
I just sent them an email with attached pictures showing them the damage and making it clear that I expect them to fix it immediately and put it back in the like new condition.
Since the car is so new, it's only been to the shop once, and the damage is clearly from the car lift, I assume they will not try to argue the matter with me.
Has anyone else had this problem before? The part that is damaged looks like it's attached to the side panels. Is it going to be a major body shop repair to fix, or can they do it without removing anything?
(Extremely large pictures removed since they were distorting the page size, and based on the comments below and follow-up information showed that most were not 'damage')
ARGH!!!!!
I was wrong.
I was walking back from the supermarket with my wife today and saw a huge dent on the underside of my car. Obviously I was extremely upset and originally thought it was from some kind of road debris or something. Upon further inspection, I found four dents and a gouge on all four sides of the car (front and back on left and right side). They were clean dents and didn't look like I could have hit something. I looked even more carefully and saw that they were lined up on both sides, exactly where the car was lifted when they put on the exhaust pipes.
I am fuming right now that my VW dealership's repair shop could have caused such damage on a simple job. I can't see how this was caused by anything other then sheer negligence on their part.
I just sent them an email with attached pictures showing them the damage and making it clear that I expect them to fix it immediately and put it back in the like new condition.
Since the car is so new, it's only been to the shop once, and the damage is clearly from the car lift, I assume they will not try to argue the matter with me.
Has anyone else had this problem before? The part that is damaged looks like it's attached to the side panels. Is it going to be a major body shop repair to fix, or can they do it without removing anything?
(Extremely large pictures removed since they were distorting the page size, and based on the comments below and follow-up information showed that most were not 'damage')
ARGH!!!!!
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