Dale Ginn
New member
To make a long story very short, I had an oil change and tire rotation on my '03 TDI Golf at a VW dealership almost a month ago. 16 short miles after I left the dealership I was stranded on the side of the interstate. (I did look under the hood to see if the oil cap was on but sometimes I am a VERY stupid female and didn't pull the dipstick. Yes, STUPID!!!) I had my car towed back to the dealership where I was told two days later that they did an "hour of complimentary diagnostics." I was told that either the injection pump was out of time, the pump itself was bad, or something was going on with the injectors. (Note- I had the timing done in April of 2018 by an independent diesel mechanic.) So, I did not want to leave my car at the dealership because of lack of trust and I didn't want to incur the high charges from the dealership. I had my car towed to the guy who did the timing. He diagnosed a dead cylinder 1 and blown turbo! So hard to believe that the dealership didn't do this, right?!?! VW keeps pleading the "it's a coincidence" case and doesn't appear to want to assume ANY responsibility. 16 miles after an oil change I have a blown engine and turbo! I wanted my mechanic to go to the dealership and let him witness the VW techs taking off the head or I wanted them to send a tech to my mechanic to witness him taking off the head. Well, they cannot allow someone in the service area, blah, blah, blah. I also suggested my mechanic video tape the head coming off and then they say that VW may not approve, blah, blah, blah. I just keeping the run around and don't know what to do. There is more to the story, but these are the highlights. Any advice on a plan of action is greatly appreciated!