Today I called 888-670 4773 and asked a couple of questions, by the end of the convo I knew less than before the call.
question 1, when submitting a claim, do I have to choose the option then: answer yes.
follow up Q, what numbers do I get back ? answer Do not know, the process for the claim is known to them at this time.
Could I change my option, answer Do not know.
According to this agent, the car has to be taken in to be visually evaluated before numbers are given to owners, if he's correct the dealer will evaluate the car and contact the administrator to set the price....this is BS,
I had more questions for him, but at this rate I did not think this guy knew much, however he did confirm the CBB estimator does return the Sept 18/2015 value.
So he left me believing there are many unknowns, I called in twice so far and got the same person on both occasions, I think I will call one of the lawyers next.