JAYFARMLAW
Active member
2013 Passat, TDI. I emailed my documents in on November 11. I was approved for the settlement on December 3rd. I have been waiting for my offer even though I'm well passed my 30 days after approval for eligibility to receive the offer. Last week I received an email stating that they needed authorization to contact my lender as the payoff information must come directly from the lender.
If you would like to help make this process go faster, there are steps that you can take to help Volkswagen obtain your loan payoff amount. Please contact your lender and provide both verbal and written authorization for the release of payoff information to Volkswagen Group of America, Inc.
I called the claim number to ask if I still needed to do this since the same authorization form was sent in with the original packet in November. After multiple holds, 15 minutes into the call, I was told that last week there was a change and that VW was not going to contact lenders, it was up to me to contact my lender and have them fax the payoff in to the fax number provided.
If you have been waiting for an offer, and have a non-VW lender, you may want to have the lender fax in your pay off information.
Good Luck,
Jay
If you would like to help make this process go faster, there are steps that you can take to help Volkswagen obtain your loan payoff amount. Please contact your lender and provide both verbal and written authorization for the release of payoff information to Volkswagen Group of America, Inc.
I called the claim number to ask if I still needed to do this since the same authorization form was sent in with the original packet in November. After multiple holds, 15 minutes into the call, I was told that last week there was a change and that VW was not going to contact lenders, it was up to me to contact my lender and have them fax the payoff in to the fax number provided.
If you have been waiting for an offer, and have a non-VW lender, you may want to have the lender fax in your pay off information.
Good Luck,
Jay