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Old October 6th, 2017, 05:56   #11
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Join Date: Dec 2012
Location: Massachusetts

Originally Posted by oilhammer View Post
Heh, you've never worked at a dealer, have you? They ABSOLUTELY have an incentive to do any and all service campaigns. They get PAID to do them. And quite often, the owner will have no prior knowledge of anything ahead of time.
In the case of the emissions "fix", it is of course a little more complicated, and it is more than just software anyway.
I did actually work for a dealer in the service department for a short time but that is beside the point. I was talking specifically about the the emissions fix in this case. As you pointed out, it is not a run of the mill service campaign and is a bit more complicated and involves hardware as well. On the customer side I remember having to sign at least one, if not more documents through the whole process starting before they even took my keys.
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