Here is my on-line conversation with VW about the non-availability of map updates for the 315 NAV radio ,in my car.
Dominic F. says:
How can I assist you today?
Charles Pytko says:
My dealer tells me new maps are not available for my 2012 Passat SE TDI - can you confirmm this?
Charles Pytko says:
I have the RNS 315 NAV system
Dominic F. says:
Let me see if I can, do you have the VIN available for your Passat?
Charles Pytko says:
1vwbn7a34cc078342
Dominic F. says:
Thank you.
Dominic F. says:
I don't have the navigation information on hand, but you might be able to find out if you have the latest map up dates by contacting NavTeq.
Dominic F. says:
Let me see if I can grab their contact info for you.
Charles Pytko says:
I did that...not available for my car
Dominic F. says:
So you already contacted NavTeq and they informed you that you have the most up to date maps?
Charles Pytko says:
That what it sounded like to me
Dominic F. says:
Ah, well then I would have to defer to their advice as they are the company that issues the software updates for our maps.
Charles Pytko says:
So you are saying that I have a year old "new" car that I bought from VW and I have an antiquated radio . The vehicle is still under warranty...is VW gonna replace the radio with one that has maps for it?
Dominic F. says:
The navigation system for your Passat is typically updated every 6 to 8 months.
Charles Pytko says:
OK...and now it has been well over a year...
Dominic F. says:
It looks like you purchase your vehicle on 4/2012, is that correct?
Charles Pytko says:
True
Dominic F. says:
I encourage you to stay in contact with your local VW dealer as an update may be available soon, and your VW dealer will be able to let you know when one becomes available.
Charles Pytko says:
Can you find out fro "whoever" if/when this will take place? And how long do I wait before complaining again?
Dominic F. says:
I've documented your concern, and your local VW dealer will know when the update becomes available, which is why we encourage you to stay in contact\ with them.
Charles Pytko says:
No problem with that...I am only a mile away from them. Thank you for documenting this issue.
Dominic F. says:
I'm happy to make sure the concerns of our customers are heard and relayed properly.
Dominic F. says:
Is there anything else I can assist you with today?
Charles Pytko says:
That's it Dominic...thank you and have a good day
Dominic F. says:
You too Charles!
OK...so now I wait. Any comments? Anyone heard about when updates will be available?
Dominic F. says:
How can I assist you today?
Charles Pytko says:
My dealer tells me new maps are not available for my 2012 Passat SE TDI - can you confirmm this?
Charles Pytko says:
I have the RNS 315 NAV system
Dominic F. says:
Let me see if I can, do you have the VIN available for your Passat?
Charles Pytko says:
1vwbn7a34cc078342
Dominic F. says:
Thank you.
Dominic F. says:
I don't have the navigation information on hand, but you might be able to find out if you have the latest map up dates by contacting NavTeq.
Dominic F. says:
Let me see if I can grab their contact info for you.
Charles Pytko says:
I did that...not available for my car
Dominic F. says:
So you already contacted NavTeq and they informed you that you have the most up to date maps?
Charles Pytko says:
That what it sounded like to me
Dominic F. says:
Ah, well then I would have to defer to their advice as they are the company that issues the software updates for our maps.
Charles Pytko says:
So you are saying that I have a year old "new" car that I bought from VW and I have an antiquated radio . The vehicle is still under warranty...is VW gonna replace the radio with one that has maps for it?
Dominic F. says:
The navigation system for your Passat is typically updated every 6 to 8 months.
Charles Pytko says:
OK...and now it has been well over a year...
Dominic F. says:
It looks like you purchase your vehicle on 4/2012, is that correct?
Charles Pytko says:
True
Dominic F. says:
I encourage you to stay in contact with your local VW dealer as an update may be available soon, and your VW dealer will be able to let you know when one becomes available.
Charles Pytko says:
Can you find out fro "whoever" if/when this will take place? And how long do I wait before complaining again?
Dominic F. says:
I've documented your concern, and your local VW dealer will know when the update becomes available, which is why we encourage you to stay in contact\ with them.
Charles Pytko says:
No problem with that...I am only a mile away from them. Thank you for documenting this issue.
Dominic F. says:
I'm happy to make sure the concerns of our customers are heard and relayed properly.
Dominic F. says:
Is there anything else I can assist you with today?
Charles Pytko says:
That's it Dominic...thank you and have a good day
Dominic F. says:
You too Charles!
OK...so now I wait. Any comments? Anyone heard about when updates will be available?
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