*******BUYER BEWARE******
My first ever post in this thread.
With risk of getting banned of this site for anyone who wants to falsely accuse me or treat me as this SPV (which is stupid), my warning to others...be very careful dealing with dark-side development. I recently bought a 2012 JSW and discovered my inter cooler hoses are leaking at the clip connectors, I had the bright idea...upgrade my inter-cooler.
The backdrop here is I had waded through dark-side developments website looking for an inter-cooler upgrade. Upon shifting through the options I realized my install was contingent on whether hoses are available or not, in other words I cannot hook up the inter-cooler unless the hoses work out. I settled on a flea bay inter-cooler copy with is basically the same one listed on dark-sides website as the S3 upgraded inter-cooler. I ordered said inter-cooler and at the same time, with much difficulty I ordered the TDI specific pre-molded hose kit advertised by dark-side to fit this inter-cooler. The only way this would work is because of the TDi specific pre-molded hoses and only dark-side makes and sells them. Here are the hoses, the one on the right I never received.
instead I received this:
Unfortunately I had the misfortune of dealing from someone named Danny at dark-side. Talking to him via email was a complete nightmare.
First off he had no clue about the product and could not help me make sure I was in fact selecting the right hoses from their website as where three options. At one point he actually tried to convince me none of their hoses would fit my car and instead tried to up-sell me a complete metal and silicone hose replacement kit because as he stated nothing would fit. He then later just relented and said if it looks like it will fit then try it out.
I kept sending him links to the product I was trying to order and he still couldn't figure it out, but he told me to select one of the options. Finally, unconvinced they would get the order correct I had to take a screen shot of the picture on their website and send it as an attached file so he could visually see it, and it is a good thing I did that because he said he still had it wrong as he still had no idea what part I actually ordered, I do not think he ever even bothered to open the links and he didn't seem to care but he looked at the pic he claims.
After reassuring me he had it sorted out and the correct parts where on the way I felt extremely frustrated but relieved at least I could move forward with the repairs and get the job done. Well 2 days passed and the parts arrived, excited I opened the box and low and behold one part was correct and the other one was wrong!!! I got one pre-molded hose and the second one was just a generic 90 degree hose.
Angry now and feeling very much betrayed and deceived I email back and took another pic of the box and its contents. Danny gave me this bizarre story of how that part was out of stock and the warehouse packers just stuck a generic hose in the box to try and get me to make it fit and if it did not then oh well. Danny told me how the workers did not have access to our email conversations and it was their fault and now they say the part was on back order. In the same sentence he tells me its on back order until 7/20/2017!!! and in he same sentence he tells me it will ship out probably by Friday of this next week and then tells me there was a notation on the website that states this, but, if you actually read it, it does not say for which kit is the expected dispatch date since there are no less than three kits. This guy can't even get his own stories straight. To add insult to injury he wants me to do his work for him by measuring and then weighing the box and the hose. I suggested he needed to send a return shipping label inside the new box with the correct part and i will then slap it on the old back and have DHL send it back. He then proceed to tell me because I had laid out a good strategy to return the part that I had a bad attitude and he asked me if I can change my attitude! He wanted to get me to jump through hoops to measure and weigh the box and parts! He told me he would not send a return shipping label unless I measured and weighed the box!
Whats funny is Danny already knew exactly what box the part was shipped in and the exact shipping weight of the product, like I said...insult to injury. So being the nice guy that I am I went out and borrowed a scale and told him, again, its a DHL #3 box, so I even jumped through his hoops to take away any excuses from this guy...
Well don't I feel like a fool. Now i get another email with another excuse, can you believe he now tells me the "warehouse" packers tell him the one hose (of the two part companion hoses) is no longer in production because "they changed the silicone" (whatever that means) and I should try and make the one I have somehow work.
So after I called Danny out on what I feel is merchandise bullying or possible fraud, he tells me to send the part back and he offers to refund me my money, what a joke.
First of all I am aware of no other manufacture outside of possibly APR (and I doubt there hose is compatible), who sells this pre-molded hose. These hoses are part of a kit, a set to include two TDI specific special shaped pre-molded hoses to connect the factory plastic boost pipes to this particular inter-cooler. Danny insists the one hose I received I can just "make it fit"
I believe Danny knows dark-side is the only manufacture of these TDI specific pre-molded hoses and he tried to convince me the parts I viewed on the website would not fit so he could up-sell me into a full metal/silicone pipe kit so he could profit. I believe when I didn't bite on that, Danny got frustrated and further attempted to twist my arm by purposefully shipping me only one of the two part TDI specific hose kit with the wrong hose (again after he saw the picture and told me it was all sorted and assured me I was getting both hoses in the picture) and in doing so actually stole money from me by shipping a cheaper, easier to manufacture hose, instead of the more expensive pre-molded TDI specific hose. I believe Danny knows that if dark-side stopped manufacturing one of the hoses they would also have to stop manufacturing the other hose as they are a matched set with specific shape and fitment and only work with one inter-cooler and no others. By that logic, Without the proper hoses, it would render the entire S3 upgraded inter-cooler useless for all TDI owners. Yes there are hoses for other engines such as the gas motors, but not for the TDI. I believe Danny is trying to profit by extortion and now he tells me I have to pay to ship the wrong hose back and if I do so i will get a refund even though my entire project will have to be scrapped.
This issue is unresolved. I contacted RYANP on here as I do not trust who this Danny person is and his status or relationship to RYANP. They may be the exact same person for all I know. I just want the correct hose so I can move forward with my repairs, nothing more. With that being being said, I do firmly believe there was an attempt by Danny to financially manipulate and extort me for more money by attempting to sell me parts I did not need or ask for and when I did not bite, he now does not want to sell or ship me the correct part even if it was out of stock or on back order. Now he wants me to pay to return the one hose that is wrong in another effort to steal from me by making me pay for their errors or fraud. Now I wait and see if this post will get me banned from tdi club and hopefully I will see what kind of man this RYANP vendor is and what he will do to correct this situation. I just want my hose.
****update****
Danny claims he is RYANP.
Now I get a new story he says the design has been updated but wont tell me anything more. This just goes from bad to worse. I suspect Danny is not RYANP but has access to his emails.
How could the owner of dark-developments not know their own products? How could that person, tell me they personally made sure all parts advertised were in the box when shipped but knowingly and willfully lie about it. How could that person, the owner of dark-side developments, tell me they had to find out from the warehouse packers as to the status of their own manufacturing and production? How could this man, the alleged owner tell me that first he had the right parts shipped, then tell me they are on back order, then tell me the parts cancelled and will no longer be manufactured, and then tell me there is a design update and now they simply wont ship me the product because I called Danny out of all of this? Yeah if this Danny guy is RYANP the owner then ****BUYER BEWARE****