2013 Golf TDI 4-door, 20,825 miles /purchased Sept. 2012 has had all of its regular checkups & maintenance.
This is my first brand new car and first diesel so forgive my ignorance on the proper terms/engine knowledge. I've owned 2 used GTIs that I loved but dumped heaps of cash into to keep them running.
Today while driving about 2 miles after starting my car the glow plug light(?) started flashing and it felt like I lost power. I got to a safe place about 500 feet after, pulled over, turned off the car and started it again it seemed ok for a minute but then it started flashing again then the check engine light came on, I turned it off and it wouldn't turn back on (made a clicking noise). I had my infant daughter in the car and it was 100 degrees out today so I was pretty upset after calling VW roadside assistance and being told a tow truck was at least an hour away when I was in the middle of a busy populated area of town.
When I got to the dealer they asked what happened, I explained and they said "welp, we're really busy today, service isn't open tomorrow so we probably won't get to it until monday" and tried to send me on my way. I asked for a loaner and they said ok, when I asked if I was going to have to pay for the loaner they said depending on what is wrong with my car yes - if its the battery or something. I realize this isn't their fault but it smelled like an ashtray and was filthy. My daughter & I both have asthma and cannot be around cigarette smoke so I drove it back to swap it out and they were pretty rude. I'm getting off track here but is this normal behavior from the dealer? Am I just being overly sensitive? When I took it in for regularly schedule maintenance I never got this kind of treatment.
I LOVE this car and on one hand I'm glad that this happened while its still under warranty but I'm worried, am I going to have another VW that costs more to repair then a new car payment? Is it time to think about trading it in?
This is my first brand new car and first diesel so forgive my ignorance on the proper terms/engine knowledge. I've owned 2 used GTIs that I loved but dumped heaps of cash into to keep them running.
Today while driving about 2 miles after starting my car the glow plug light(?) started flashing and it felt like I lost power. I got to a safe place about 500 feet after, pulled over, turned off the car and started it again it seemed ok for a minute but then it started flashing again then the check engine light came on, I turned it off and it wouldn't turn back on (made a clicking noise). I had my infant daughter in the car and it was 100 degrees out today so I was pretty upset after calling VW roadside assistance and being told a tow truck was at least an hour away when I was in the middle of a busy populated area of town.
When I got to the dealer they asked what happened, I explained and they said "welp, we're really busy today, service isn't open tomorrow so we probably won't get to it until monday" and tried to send me on my way. I asked for a loaner and they said ok, when I asked if I was going to have to pay for the loaner they said depending on what is wrong with my car yes - if its the battery or something. I realize this isn't their fault but it smelled like an ashtray and was filthy. My daughter & I both have asthma and cannot be around cigarette smoke so I drove it back to swap it out and they were pretty rude. I'm getting off track here but is this normal behavior from the dealer? Am I just being overly sensitive? When I took it in for regularly schedule maintenance I never got this kind of treatment.
I LOVE this car and on one hand I'm glad that this happened while its still under warranty but I'm worried, am I going to have another VW that costs more to repair then a new car payment? Is it time to think about trading it in?