You know, I asked my parts guy (who's got many years working in dealerships, including VW) and he says that it is pretty much SOP that the dealership pays 25% below retail (you're right, its 25% below retail, not 20). He claimed that people who claim that the dealer pays some ridiculously low amount for parts is high. His words, not mine /images/graemlins/wink.gif Any way, hopefully all the information posted was helpful.