I recently had my Timing Belt/Water Pump Service done at my local dealer as I still had the $500 Goodwill Dealer Cash on my account. I do all my other maintenance and I figured at the time this option would save me a little time and cash as I do not even own the tools.
Several weeks prior I had called in to the Service Dept. to try and get a feel for their knowledge on this procedure. I asked them about changing the water pump and all of the TTY bolts in addition to the timing belt/tensioner/rollers, and they re-assured me that yes they could do the procedure so I made the appointment.
I dropped the car off the night before and on the key drop box bag I wrote explicit instructions to replace the timing belt, tensioner, rollers/idlers, water pump, all TTY bolts, and top off with fresh G13 coolant. I also marked "Yes" on the bag that I wanted all the old parts. When I started looking through the parts upon returning home I got that sick feeling in my stomach as a lot of stuff was missing.
I am inserting my invoice to ask if you all think this service was complete? From the best I can tell they did not replace any of the three rollers and they replaced about half of the TTY hardware. Should I be concerned that this service and the reused hardware will not last another 120K miles? When I asked the service advisor about the rollers he said they never replace them and that they "looked fine." Does anyone have a VW service manual that states to replace all of these items?
I called VW Customer Care and they were unable to help... telling me to go back to the dealer. Is there another VW support line I can call to ask for assistance, or should I write them a letter?
I've learned my lesson: If you want something done right, do it yourself. This just sucks though.
http://www.supermotors.net/registry/media/1126450
http://www.supermotors.net/registry/media/1126451
Several weeks prior I had called in to the Service Dept. to try and get a feel for their knowledge on this procedure. I asked them about changing the water pump and all of the TTY bolts in addition to the timing belt/tensioner/rollers, and they re-assured me that yes they could do the procedure so I made the appointment.
I dropped the car off the night before and on the key drop box bag I wrote explicit instructions to replace the timing belt, tensioner, rollers/idlers, water pump, all TTY bolts, and top off with fresh G13 coolant. I also marked "Yes" on the bag that I wanted all the old parts. When I started looking through the parts upon returning home I got that sick feeling in my stomach as a lot of stuff was missing.
I am inserting my invoice to ask if you all think this service was complete? From the best I can tell they did not replace any of the three rollers and they replaced about half of the TTY hardware. Should I be concerned that this service and the reused hardware will not last another 120K miles? When I asked the service advisor about the rollers he said they never replace them and that they "looked fine." Does anyone have a VW service manual that states to replace all of these items?
I called VW Customer Care and they were unable to help... telling me to go back to the dealer. Is there another VW support line I can call to ask for assistance, or should I write them a letter?
I've learned my lesson: If you want something done right, do it yourself. This just sucks though.
http://www.supermotors.net/registry/media/1126450
http://www.supermotors.net/registry/media/1126451
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