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-   -   Dealer service requirements for CPO TDI resale (http://forums.tdiclub.com/showthread.php?t=504410)

johncalhoun December 29th, 2019 06:24

Dealer service requirements for CPO TDI resale
 
I just purchased a 2014 Passat SE, automatic from a dealer in north alabama. 57k miles, one owner, CPO, fix done etc. Been looking at buying a TDI, Jetta or Passat, and was pleased for all the extra warranties and the two year CPO, all for $12k. They had some minor blemishes to fix in paint, and since the holidays, actually don't have the car yet. But after test driving, I bought the car. (BTW, they had 53 on website, only about 20 or so ready to sale, and I looked at all the cars on site. Man, some of them were trashed, like they stood in time, coke cups from previous owners that turned in, etc.)
Heres my question: Were the dealers required to flush brakes, DEF tank etc? Mine had new tires, didn't really think to ask or check these things before I bought. But, it was a CPO, so I assumed they wouldn't sell if things needed to be done (may be an error on my part). I asked salesman to send me the list of all the service they did prior to sale, just so I will know. Here's a link I found, that says dealers were authorized to do these things, don't know if it is accurate. Thanks
https://idpartsblog.com/2018/02/19/b...ings-to-check/

JesseTDI December 29th, 2019 07:51

They are required by VW to bring all service current (using VW regular service schedule) and complete a very long checklist (that they should give you a carbon copy of when you buy the vehicle) to be able to sell the vehicle as CPO. That being said, I'm sure there are a handful of dealers out there that just pencil whip the checklist and give the car a good wash and wax and put it out on their lot to save themselves a couple bucks (because the dealer pays for any servicing on the vehicles they sell) and charge a hair more for the CPO label. Just try to make sure you are working with a reputable dealer.

johncalhoun December 29th, 2019 19:02

Appreciate the input. I'm wondering if they are required to change things that are not part of mileage based maintenance since these vehicles spent time in storage?

JesseTDI December 29th, 2019 20:03

Required? No, but the good dealers will if you ask them to to sweeten the deal. The great dealers will have already done it and will provide you documentation.

oilhammer December 30th, 2019 04:42

From my experience, the CPO isn't worth much. Most of these buyback cars got the fix performed (often poorly), if they needed a new battery they dropped one of those in (often poorly, in some cases not even a VAG battery), and if they had low tire tread, they slapped some new (usually the cheapest of the cheap Chinapops) on there. Some might get new rotors if they were exceptionally rusty, but most do not.

And an oil change... sometimes they skip the filter (seriously!).

You really need to just evaluate the specific car on a case-by-case basis. And assume that literally nothing extra has been done unless they specifically state it was. I've even had post-fix buyback cars in here with not only a K&N air filter in them, but the stupid sticker still stuck on the air cleaner housing.

Remember, these are a cash grab for the dealers, and they will absolutely do as little as necessary to get them sale ready. I have had about 30 buyback cars through here now, most are fine, some are creampuffs, but some are just horrid. I even made a thread about it here. I have had some that needed $2k+ worth of work right out of the box just to bring them up to a decent serviceable level, and even then they were going to have some issues crop up later (usually rust related).

johncalhoun December 30th, 2019 17:31

Well, talked with salesman today and reviewed the service records, car to be delivered tomorrow. Looks like they did all the required maintenance, brakes, transmission fluid etc. So I feel pretty good that the car is ready to go. Looking forward to driving it tomorrow, except paying high tennessee taxes to register!!!! Appreciate the input to my question.

johncalhoun January 1st, 2020 17:29

Got the car yesterday and all the fluids and filters, except the coolant had been changed. They did a good job on just about everything, and really enjoy driving the car. But, this morning, 32 deg here, drove to get some breakfast and the passenger side heater flow was very cold. After reading some threads, realized I must have the same heater core issue. Will have to take too dealer. Really disappointed they didn't check that out good in their CPO inspection....since it is a known issue apparently.

Lightflyer1 January 2nd, 2020 09:38

Don't wait to get anything needed taken care of either. the sooner the better on this stuff. Replacement is the key here not just a flush and fill. Read up here about what needs to be done.

alext91 January 2nd, 2020 10:51

Quote:

Originally Posted by oilhammer (Post 5560840)
From my experience, the CPO isn't worth much. Most of these buyback cars got the fix performed (often poorly), if they needed a new battery they dropped one of those in (often poorly, in some cases not even a VAG battery), and if they had low tire tread, they slapped some new (usually the cheapest of the cheap Chinapops) on there. Some might get new rotors if they were exceptionally rusty, but most do not.
And an oil change... sometimes they skip the filter (seriously!).
You really need to just evaluate the specific car on a case-by-case basis. And assume that literally nothing extra has been done unless they specifically state it was. I've even had post-fix buyback cars in here with not only a K&N air filter in them, but the stupid sticker still stuck on the air cleaner housing.
Remember, these are a cash grab for the dealers, and they will absolutely do as little as necessary to get them sale ready. I have had about 30 buyback cars through here now, most are fine, some are creampuffs, but some are just horrid. I even made a thread about it here. I have had some that needed $2k+ worth of work right out of the box just to bring them up to a decent serviceable level, and even then they were going to have some issues crop up later (usually rust related).

This is definitely the case for most cars that I looked at. My car was CPO and had pads and rotors, but the dealer wouldn't give me any further info other than the fact that they performed the "20k service" (the car had 22,800 when I bought it). I know that they did change the oil, put a new battery in, and do the pads and rotors. Other than that, I took it upon myself to change the oil and filter, fuel filter, air filter, cabin filter, transmission fluid, and do a brake fluid flush on the car shortly after buying it. I'm keeping receipts and records for all maintenance performed on this car.

Lightflyer1 January 2nd, 2020 10:57

I looked at a 2014 Passat TDI SEL the other day. Salesman tried to tell me they put about $3k into reconditioning each vehicle. I told him I didn't believe that and pointed out at least a dozen things to him that anyone would have had done that were visible just from looking at the car from the outside. Never had good luck from the sales side of things at this dealer. Service has always been good though.

alext91 January 2nd, 2020 11:04

Quote:

Originally Posted by Lightflyer1 (Post 5561589)
I looked at a 2014 Passat TDI SEL the other day. Salesman tried to tell me they put about $3k into reconditioning each vehicle. I told him I didn't believe that and pointed out at least a dozen things to him that anyone would have had done that were visible just from looking at the car from the outside. Never had good luck from the sales side of things at this dealer. Service has always been good though.

Strange how they can be hit or miss. The dealer where we bought my wife's car has great sales, bad service. The other dealer near us is the opposite.

Lightflyer1 January 2nd, 2020 13:18

I have bought 6 new cars from Charles Maund VW in Austin due to the other dealer Hewlett VW sales attitudes. Charles Maund has great service and sales so far for me, just not as close as Hewlett VW.

johncalhoun January 2nd, 2020 14:28

Quote:

Originally Posted by Lightflyer1 (Post 5561589)
I looked at a 2014 Passat TDI SEL the other day. Salesman tried to tell me they put about $3k into reconditioning each vehicle. I told him I didn't believe that and pointed out at least a dozen things to him that anyone would have had done that were visible just from looking at the car from the outside. Never had good luck from the sales side of things at this dealer. Service has always been good though.

I can only speak from my "recent VW purchase" experience. Took a lot for granted, which I usually don't, but CPO meant to me they checked and/or fixed everything, otherwise they wouldn't warranty a 5 year old car with almost 60K miles. As another poster in this thread eluded, may not be all the same for some dealers. My salesperson give me all the service records they did: transmission fluid, oil change, new rotors, brakes, brake fluid flush, new tires (Nexan N5000 - probably cheap but they drive good even in wet weather), air filter, cabin filter, fuel filter. It also has some slight paint issue on the hood, and rear quarter panel that they repaired. Also caught up all recalls. (Don't know if this is $3k or not). Wish they had checked the heater core thing, but if that's all that is wrong, I can live with it. I drove the car several miles today and am absolutely amazed at power. It handles great, looks like new on the inside. So, very happy with my decision, so much so that I'm thinking of buying a Jetta TDI for my 18 yr old son, if I can convince him that it would be a cool car to drive. (of course, make him pay half :)) Appreciate all the input and advice. If your curious, the dealer I bought from was LongLewisVW in Florence AL. But, will have to get service in Chattanooga, (where the car was made)

Lightflyer1 January 2nd, 2020 14:41

I saw a lot of these on the car I looked at. Wasn't clean, rotors rusted and had slight grooves in them so not replaced. Several places where the paint was chipped or scratched he said they would not fix. I also know it didn't have new brake pads just by looking as well nor new tires. Just because a form has some check marks on it or the salesperson says it was done doesn't make it so. Your experience and mine are different. I wouldn't have trusted they even changed the fluids and filters on this car with 54k miles on it IIRC. Drove nice enough though.

johncalhoun January 2nd, 2020 14:45

As someone told me, you can't fix stupid and better to be lucky than good. I hate to admit that I took a lot for granted. this time, which I rarely do. I do know that the paint was done, I pointed out the issues during the purchase and they agreed to fix. Could obviously see the tires, brakes and rotors. Plus the car was one owner, took good care of, but figured the dealer only washed and vacuumed. Only things I couldn't see without some real effort were the filters and fluids. As I said, probably got lucky and/or this dealer really does care about doing the right thing. (edited: I got the actual service records, not just what salesman said)


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